Bishnu Home Service -  Privacy Policy

Effective Date: January 2025

At Bishnu Home Service, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services through our website and mobile application (collectively, the "Services"). By using Bishnu Home Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register for an account or use our Services, we may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• Payment information
• Physical address

1.2 Usage Information

We collect information about how you interact with our Services, such as:

• Task requests and completion details
• Service provider ratings and reviews
• Communication with customer support

1.3 Device Information

We collect information about the device you use to access our Services, including:

• Device type
• Operating system
• Unique device identifiers
• IP address

1.4 Location Information

With your consent, we may collect precise location data to match you with nearby service providers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests
• Ensure compliance with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

• Service Providers: To facilitate task completion and payment processing
• Business Partners: For marketing, promotional offers, or other relevant purposes with your consent
• Law Enforcement and Legal Requests: When required by law or in response to legal processes
• Corporate Transactions: In connection with a merger, sale, or acquisition of all or part of our business

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Update

You can access and update your personal information through your account settings.

5.2 Account Deletion

You may request the deletion of your account by contacting us at info@bishnuhomeservice.com. Upon receiving your request, we will delete your account and personal information, except where we are required to retain it for legal or legitimate business purposes.

6. Device Usage Tracking

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services, prior to the change becoming effective. Your continued use of our Services after any changes to this Privacy Policy indicates your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: info@bishnuhomeservice.com

Thank you for trusting Bishnu Home Service with your information. We are committed to safeguarding your privacy and ensuring a secure and enjoyable experience with our Services.